How can we help?
Answers to common questions, and a direct line to us when you need it.
Contact us
Email appqueries.desk@yahoo.com. We read every message and reply as soon as we can.
To help us help you faster, include your device model, iOS or macOS version, app version (shown in the App’s Settings) and the steps that lead to the problem. A screenshot or screen recording helps too.
Getting started
How do I record a video with my script?
Tap Record on the Home screen, choose With Script and pick your script. The camera opens with your script just under the lens. Tap the red button to start; the script starts scrolling as soon as recording begins.
You can drag the script panel to a new position, resize it, and tap Aa to change the speed, text size and colors.
On a Mac, select a script and choose Script › Record Video (⇧⌘R). The camera opens in its own window.
How do I change the scrolling speed?
Use the − and + buttons in the prompter to change the words per minute, or open the prompter settings for speed, text size, font, theme, mirroring, countdown and looping.
Can I add cues like pauses to my script?
Yes. Type cues in square brackets, such as [PAUSE], [LOOK UP] or [SLOW]. They appear highlighted in the prompter so you can see them at a glance. Start a line with # to make it a section heading you can jump to.
Can I control the prompter without touching my phone?
Yes. Connect a Bluetooth keyboard, presentation remote or foot pedal to play, pause and skip. On iPhone and iPad you can also start a script with Siri or the Shortcuts app. On a Mac, use the keyboard or any remote that acts as a keyboard, and change the keys in Settings › Remotes & Keyboards.
Subscriptions & purchases
What is included in the free version?
Unlimited scripts, unlimited recording without a script, 3 recordings with your script on screen, and prompter sessions of up to 5 minutes, in 720p or 1080p. TelePrompter Pro removes these limits and adds Voice Follow, floating over other apps, 4K and 60 fps, captions, the Writing Studio, the Rehearsal Coach, PDF & Word import and external display.
How do I restore my subscription on a new device?
Sign in with the same Apple Account you subscribed with, open the App’s Settings and tap Restore Purchases. Pro is restored automatically in most cases.
Does one subscription work on iPhone, iPad and Mac?
Yes. TelePrompter is a single purchase for iPhone, iPad and Mac. Subscribe once and Pro is unlocked on every device signed in with the same Apple Account. If Pro doesn’t appear on a new device, tap Restore Purchases in the App’s Settings.
How do I cancel my subscription?
Open Settings › [your name] › Subscriptions on your iPhone or iPad, choose TelePrompter and tap Cancel Subscription. On a Mac, open the App Store, click your name, then Account Settings › Subscriptions › Manage. You can also tap Manage Subscription in the App’s Settings. Pro stays active until the end of the period you’ve paid for. Deleting the App does not cancel a subscription.
How do I get a refund?
Purchases are made through Apple, so refunds are handled by Apple. Visit reportaproblem.apple.com, sign in, and choose Request a refund.
I was charged but Pro isn’t unlocked.
Make sure you’re signed in with the Apple Account you used to subscribe, then tap Restore Purchases in the App’s Settings. If your payment method failed, Apple may pause Pro until it’s updated; the App will show a message with a link to fix it. If it still doesn’t work, email us.
Recording
Where are my videos saved?
Every take is saved in the Videos tab inside the App. To save a take to your photo library, tap Photos after recording, or use the share button in Videos. On a Mac you can also choose Save a Copy… or Show in Finder.
What happens if my recording is interrupted?
If a phone call, low storage or another app interrupts you, the App stops and saves your take. If the App closes unexpectedly, your take is recovered and added to Videos the next time you open it.
My phone gets warm during long recordings.
Recording video is demanding. When your device gets warm, the App automatically lowers the frame rate to keep recording instead of stopping. To stay cool for long takes, record at 1080p and 30 fps, keep the device out of direct sunlight, and remove thick cases.
Why are some resolutions or frame rates dimmed?
Dimmed options aren’t supported by the selected camera on your device. Try switching between the front and back camera.
Voice Follow & floating prompter
Voice Follow isn’t following my voice.
Make sure the App has access to the Microphone and Speech Recognition in Settings › TelePrompter. Speak clearly at a normal pace, and check that your script’s language matches the language you’re speaking. Voice Follow is part of TelePrompter Pro.
“Start Floating” doesn’t work.
On iPhone and iPad, floating uses Picture in Picture. Check that it’s turned on in Settings › General › Picture in Picture. After you tap Start Floating, open the app you want to record in; your script stays on top and can be moved or resized.
On a Mac, choose Script › Float Over Other Apps (⌥⌘F). A small prompter window opens under your camera and stays above other apps, including full-screen ones.
TelePrompter for Mac
Which cameras and microphones can I use on a Mac?
The built-in FaceTime camera, an iPhone with Continuity Camera, and USB or other external cameras and microphones. Choose them in Settings › Recording, from the camera and microphone menus in the camera window, or cycle cameras with Switch Camera.
Will people on my video call see the floating prompter?
No, by default the floating prompter is hidden from screen sharing and screen recordings, so only you can see it. If you want to show it, turn off Hide from Screen Sharing in the floating prompter’s menu.
Can I show the prompter on a second display or teleprompter monitor?
Yes. Each script opens the prompter in its own window. Drag it to any display and choose View › Enter Full Screen. Turn on mirroring in the prompter settings for teleprompter glass.
How do I control the prompter on a Mac?
Click the prompter to play or pause, scroll to move through the script, and pinch on the trackpad to change the text size. Space, the arrow keys and Page Up/Down work too. Press ⌘1 to ⌘5 to switch between Home, Scripts, Record, Videos and Settings.
The camera or microphone doesn’t work on my Mac.
Open System Settings › Privacy & Security › Camera (and Microphone) and turn on TelePrompter. Quit any other app that is using the camera, then open the camera window again.
Do my scripts sync between my iPhone and Mac?
Not automatically. Scripts and videos are stored only on the device where you create them. To move a script, export or share it from one device and import it on the other (for example with AirDrop). Your Pro subscription works on both.
Privacy & data
Does TelePrompter collect my data?
No. There are no accounts, ads or analytics, and your scripts and videos stay on your device. Read the full Privacy Policy.
How do I back up my scripts and videos?
Your content is included in your iCloud or computer backup if you use one, and in Time Machine backups on a Mac. You can also export scripts and save videos to Photos or Files at any time. Because we don’t store your content, we can’t recover anything that has been deleted from your device.
How do I delete my data?
Delete scripts and videos in the App, or delete the App to remove all of its data from your iPhone or iPad. On a Mac, drag TelePrompter from Applications to the Trash; its scripts and videos are kept in its container in your Library folder until you delete them there. Scripts you delete go to Recently Deleted first, where you can remove them for good.
TelePrompter is licensed under Apple’s Standard EULA. See our Terms of Use and Privacy Policy.